At Ayala Land, we believe that building sustainable, inclusive communities requires more than developing spaces; it requires investing in people, strengthening partnerships, and generating meaningful social value across our ecosystem. In 2025, we deepened this commitment to social well-being through programs that uplift livelihoods, cultivate talent, enhance stakeholder trust, and safeguard the health and safety of every individual who interacts with our developments. Our approach reflects our mission to create places where people can thrive, businesses can grow, and communities can prosper for generations.
Car Free Sundays: Building Durable Urban Foundations
We believe that sustainable cities are built on foundations that prioritize people, movement, and well-being. Launched in September 2023, our car-free Sundays initiative continues to transform the 2.3-kilometer stretch of Ayala Avenue in Makati into a pedestrian and cyclist-friendly zone every Sunday. On average, between 6 AM and 10 AM, we provide a safe, open environment for 23,000 families and individuals to engage in physical activity and community engagement. By reducing vehicular traffic, this initiative directly lowers carbon emissions, creating cleaner urban spaces where the public can thrive and connect with local biodiversity.
We have successfully expanded this impactful model to the streets of Cebu Business Park and Cebu IT Park, making car-free roads accessible to an additional 8,500 individuals weekly. To further activate these open streets, the estates have also launched pickleball and 3×3 basketball courts, offering inclusive social sports for both seasoned athletes and first-timers. Through initiatives like Car-Free Sundays, we continue to create sustainable, livable urban foundations necessary for our communities to flourish, ensuring dedicated green spaces and a steadfast commitment to the environment and social well-being in every development.
Ayala Land contributes significantly to economic development through employment creation, supporting 35,155 direct jobs and enabling 633,076 indirect jobs across its businesses and supply chain in 2025. These employment opportunities generate multiplier effects in host communities and reinforce inclusive growth at both local and national levels.
We integrate community and NGO inputs into project planning through consultations, environmental and social impact assessments, and regulatory due diligence. In partnership with schools, barangays, and NGOs, we implemented medical missions, feeding programs, blood donation drives, skills development initiatives, and carbon forest projects—empowering communities while supporting biodiversity conservation and net zero carbon removal targets through afforestation and revegetation.
Ayala Land collaborates with national and local government agencies through business councils, job fairs, infrastructure initiatives, and technical assistance in urban planning, public housing, and disaster response. These partnerships support informed decision-making and contribute to resilient, inclusive community development.
We promote fair, transparent, and competitive procurement practices that uphold safety, quality, productivity, and ethical standards. Through MDC’s centralized procurement and accreditation processes, vendors comply with Ayala Land’s Code of Conduct, green accreditation requirements, and sustainability standards, fostering a responsible and resilient supply chain ecosystem.
To help our vendors succeed and bridge financing gaps, we continue to scale the “KaAgaPay” in-house vendor financing program. In collaboration with BPI, the initiative provides vendors with an automated early payment solution that enables them to access cash early with zero collateral, reduced charges, and lower risk. MDC is the first construction firm in the Philippines to implement this level of fintech innovation, moving beyond traditional means to support our partners’ growth. Since the program’s inception in August 2024, we have granted more than 400 requests totaling P833 million and supporting over 8,600 Filipino family members.
In 2025, Ayala Land recorded 2,967 partner vendors, of which 659 were new vendors and 1,444 were engaged for projects and business opportunities. We remain dedicated to providing business opportunities for micro, small, and medium enterprises (MSMEs). During the year, we engaged 39 social enterprises, micro-subcontractors, cooperatives, and start-up contractors for project requirements. Providing business opportunities for these MSMEs and SEs benefited 163 families, as we continue to build the inclusive foundations necessary for a broader, more resilient economy.
Building Sustainable Supply Chains Through Enhanced ESG Vendor Screening and Engagement Program
In 2025, Ayala Land strengthened its sustainable procurement program through its partnership with Givvable, integrating a digital ESG data-transparency platform with structured supplies engagement. From May to December, 2.519 vendors were screened through the program, resulting in a 245% increase in verified ESG data coverage driven by improved supplier participation and disclosure. To support supplier capability-building, Ayala Land implemented a structured online ESG training program for 748 vendors, with a 97.8% attendance rate. Over the same period, vendor registrations on the Givvable platform rose to 1,182, expanding our data-enabled supplier base and strengthening our ability to monitor ESG and engage suppliers more effectively.
Advancing the company’s sustainable procurement strategy supports more informed decision-making, reduces exposure ta ESG-related supply chain risks, and strengthens relationships with vendors and suppliers. Ayala Land reaffirms its long-term commitment to creating value for its stakeholders through a supply chain that advances sustainability, supports business resilience, and upholds ethical business practices that align with global standards.
Ayala Land maintains rigorous quality standards throughout the development lifecycle to protect asset value, enhance customer satisfaction, and mitigate operational risk. By combining standardized construction controls, digital oversight systems, and proactive stakeholder feedback mechanisms, we deliver safe, durable, and high-quality developments across our portfolio.
Through MDC, we require our vendors to submit a method statement outlining their work methodology, inspection test plan, and a risk and opportunity assessment. These requirements are communicated during the Work Activity Training (WAT) sessions before any project begins, with approvals managed through the Work Activity Submittals (WAS) report.
We utilize Procore as our Construction Management System to ensure that submittals and permits are approved via the action plan tool. Our Quality Assurance and Quality Control (QAQC) personnel conduct Progress Inspection Reports (PIRs) to maintain the highest quality standards of output. Upon completion of a work package, our teams, along with relevant subcontractors and stakeholders, prepare a Work Inspection Report (WIR), followed by a final Unit Handover Inspection before the property is endorsed to Ayala Land Construction Management Group.
To safeguard the integrity of our builds, construction materials undergo rigorous inspection through MDC’s Material Receiving Inspection (MRI) and Acceptable Quality Level (AQL) processes. Furthermore, all products and services are evaluated through the Technical Evaluation Report (TER) process, a requirement we extend to our vendors’ suppliers to ensure that quality is consistent across the supply chain.
These quality management practices reduce construction defects, rework, and delays; strengthen asset durability and life‑cycle performance; and minimize operational and reputational risks. Through consistent vendor oversight and standardized quality controls, we enhance project delivery reliability, protect long‑term asset value, and reinforce stakeholder confidence in the safety, quality, and sustainability of our developments.
At Ayala Land, we hold stakeholder feedback in the highest regard, recognizing it as a vital driver of continuous improvement and meaningful stakeholder engagement. We understand that feedback from our property buyers, residents, shoppers, hotel guests, and other stakeholders is invaluable for improving our product and service offerings, building trust, and fostering long-term relationships.
To deepen our understanding of evolving customer expectations, we utilize the Net Promoter Score (NPS) as our benchmark for measuring loyalty and advocacy, reflecting our commitment to becoming an even more customer‑centric organization.
Following an extensive study conducted across more than 40 premium residential projects and Ayala Malls, we have gained valuable insights into customer needs, behaviors, and aspirations. These insights now guide our priority roadmap and inform the internal metrics that we use to allocate resources where they create the greatest impact. This program is conducted regularly—annually for Ayala Malls and every three years for our premium residential brands—to ensure that our actions remain closely aligned with customer expectations.
Across all residential brands – AyalaLand Premier, Alveo, Avida, Amaia, and BellaVita – we engage property buyers throughout the customer journey—from documentation and turnover to occupancy—using digital channels, tailored evaluation tools, and responsive service teams to continuously improve homeowner experience.
Through Ayala Property Management Corporation (APMC), we provide consistent, high-quality property management services focused on safety, cleanliness, and community building. In 2025, APMC achieved a 91% customer satisfaction score, reflecting strong service delivery and community trust.
| Shoppers 62.3 NPS | Ayala Malla conducts Customer Satisfaction studies to enhance mallgoer experience. The NPS score increased from 56.93 in 2024, reflecting strong customer loyalty and improvements in ambiance, customer service, cleanliness, and overall shopper experience. |
| Office Tenants 96.74% CSAT | Ayala Land Offices is commended for excellent customer service, cleanliness and building upkeep, quick response to tenant concerns, and sustainability initiatives that included waste segregation, energy efficiency, and water conservation. |
| Hotels and Resorts 91% & 96% CSAT | Seda Hotels received higher guest satisfaction rating, up from 90% in 2024, and El Nido Resorts’ retained its 96.0% rating. Guests praised the food quality and attentive service, but suggested improvements to the website and reservation process. |
Ayala Land prioritizes transparent and timely engagement with investors, analysts, and stakeholders through regular disclosures, briefings, and direct access to senior management. These engagements support informed decision-making and reinforce long-term shareholder value.
We conduct quarterly briefings for equity and credit analysts, maintaining direct lines of communication with institutional and individual investors via one-on-one meetings, virtual conference calls, and e-mail. To ensure information is accessible to the broader investment community, we make video recordings of these briefings available on our website.
The President and CEO, Chief Finance Officer, key management team members, and the investor relations team actively participate in investor conferences and non-deal roadshows to facilitate regular, meaningful discussions with institutional shareholders. In 2025, the group attended 8 conferences in the United Kingdom, Singapore, Hong Kong, Malaysia and the Philippines, ensuring continuing engagement with our domestic and foreign institutional shareholders.
In 2025, we hosted 202 meetings with investors and sell-side analysts, complemented by 6 site tours that provide stakeholders with a firsthand look at our operational excellence. Demonstrating our commitment to direct engagement, the President and CEO participated in 3 investor conferences, and the Chief Finance Officer participated in 8. These interactions are the foundations upon which we build long-term shareholder value.
We strictly uphold the rights of our shareholders to vote at general shareholder meetings and to participate in matters concerning fundamental corporate changes. This commitment to equitable treatment and transparent governance serves as a vital foundation for our future growth and investor confidence.
We recognize that honoring our financial commitments to our creditors is essential to maintaining our market standing. To date, we have not defaulted on any loan or payment. Creditors can access our financial information and credit standing through the website, providing them with the transparency needed for accurate assessment.
Guided by our commitment to good corporate governance and ethical standards, we have established and maintained honest, transparent relationships with media representatives. Our Corporate Communications division regularly engages media partners through conferences, briefings, social gatherings, interviews, and third-party consultants. By ensuring the timely and accurate flow of information, we strengthen the foundations of our Brand and corporate reputation.
We uphold the highest ethical standards in our marketing, advertising, and sales practices. We ensure truthful representation, regulatory compliance, and responsible customer engagement.
Our sales activities strictly adhere to government and industry guidelines, ensuring full disclosure of terms and avoiding misrepresentation. These ethical practices are the foundation of the trust our customers place in the Ayala Land brand.